The following article is an example of how some GP practices are improving their patient experience and utilising their resources by working and recruiting other specialists to work along side tradional GP's.
Background: As set out in the GP Forward View 1, ‘the success of general practice will also rely on the expansion of the wider non-medical workforce’. Similarly, the difficulties in GP recruitment are well publicised nationally2, with a similar trend being reflected in Hull. These drivers for change have led to expansion of the non-medical workforce in the form of three Paramedic practitioners, who are helping to aid the provision of urgent care in our four Hull-based sites, which are embracing new ways of working.
Aims: A project was undertaken to explore how Paramedics have been implemented within the workforce, including the exploration of competency-based triage system employed in order to select appropriate cases and level of GP supervision required, whilst exploring the extent that this can be modelled to enable implementation elsewhere.
Methods: The evaluation currently comprises quantitative and qualitative data, analysing training needs, capability in dealing with an array of presentations in Primary Care, respective workload, supervision arrangements and patient reported outcome measures. In order to gain qualitative data, semi-structured interviews with Paramedics and GP’s were performed, whilst patients were asked to fill out a patient satisfaction survey. Quantitative data comprised of number of patients seen, array of conditions seen and the number of patients requiring GP follow-up.
Results: The evaluation is showing both a demonstrable benefit of the expansion of wider non-medical workforce to include Paramedic Practitioners working in collaboration with GP’s and is revolutionizing structure of urgent care provision. We hope this will inform/enable implementation in other Primary Care settings.
To download the full report click the picture below
To find out how we can help contact us today